Vape Coast Refund Policy

Last Updated: January 1st, 2024

1. Refund Eligibility

At Vape Coast, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we are here to help. Please read our refund policy carefully to understand your eligibility.

2. Returns

To be eligible for a refund, your item must be unused, in the same condition as received, and in the original packaging. It must also be returned within [number of days, e.g., 30 days] of the purchase date.

3. Refund Process

To initiate a refund, please follow these steps:

  • Contact our customer service team at [customer-service@vapecoast.com] within [number of days] of receiving your order.
  • Provide your order number, a detailed explanation of the issue, and any relevant supporting documentation or images.
  • Our customer service team will review your request and guide you through the return process, providing you with the necessary instructions and a return authorization if applicable.

4. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

  • E-liquids that have been opened or used.
  • Disposable vape devices.
  • Products not in their original condition or missing packaging.

5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

6. Refund Timeframe

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 5-7 business days].

7. Late or Missing Refunds

If you haven’t received a refund within the specified timeframe, please check with your bank or credit card company. If the issue persists, contact us at [info@vapecoast.com] for assistance.

8. Exchanges

We do not offer direct exchanges. If you need a replacement item, please follow the refund process and place a new order for the desired product.

9. Contact Us

If you have any questions about our refund policy, contact our customer service team at [info@vapecoast.com].

Thank you for choosing Vape Coast!